Publications
Scientific journal:
Finnish Journal of eHealth and eWelfare (FinJeHeW), https://www.finjehew.fi
FinJeHeW is a scientific journal published jointly by the Finnish Society for Telemedicine and eHealth and the Finnish Association for Social and Health Care Informatics since 2009. The journal belongs to publication platform category 1. The ISSN of the journal is 1798-0798.
FinJeHeW welcomes scientific articles and other material related to information technology in social and healthcare services, telemedicine, and eHealth. Author guidelines are available on the journal’s website. The journal is published mainly in Finnish, but it also includes articles, abstracts, and other material in English. Manuscripts are evaluated using a double-referee peer review process. The journal publishes at least four issues per year as an online publication in PDF format. Each issue is freely available online. www.finjehew.fi.
Person-Centered Data Model in social and health care customer management: Creating value through the Quintuple Aim en
Abstract
In Finland, social and health care information management has been harmonized over the past ten years, especially with the development of recording patient and client information. However, the client and patient information systems in use by the organizations do not sufficiently support the information needs of customer management or guide individual but consistent client and patient processes.
This case study examined customer management and value creation using the Person-Centered Data Model (PCDM) developed in the Finnish wellbeing services county of Kanta-Häme. The aim of the research was to understand the usability of a data-based customer management model and to identify the factors affecting value creation. In this study, customer management includes both the utilization of available information, and the practices used to identify customers’ service needs and organize services suitable for them.
The research findings are based on semi-structured expert interviews conducted in the case organization, documents from the case organization, and a survey administered to the interviewees. The interviewees were gathered with snowball sampling in such a way that the interviewees suggested other interviewees who were experts in the subject area. The interview data was analyzed using theory-driven content analysis and the survey data was examined using the means (M) and standard deviations (SD) of the responses.
This study found that a model based on PCDM is central to the organization’s information management and customer management. The model collects the information needed to provide the services and connects it to the individual customer, supporting customer management in the customer relationship management system (CRM). The CRM system uses PCDM and works to support professionals, improving customer experience and the allocation of resources. This study identified factors both promoting and hindering value creation. Promoting factors were, for example, the importance of strategy and available information, while hindering factors were, for example, operational models and lack of data. PCDM can support effective social and health care in accordance with the Quintuple Aim principles.
Avainsanat
Kanoninen lähde ja PDF: journal.fi. Tätä artikkelia ei ole kopioitu tälle palvelimelle.
Lisenssi: https://creativecommons.org/licenses/by/4.0
The society's 30-year history (available only in Finnish)
30 VUOTTA KEHITYKSEN KÄRJESSÄ – Suomen telelääketieteen ja e-Health seura 1995-2025, 2025,
ISBN 978-952-65791-1-5 (PDF)
The Society’s 30-Year History
30 Years at the Forefront – The Finnish Society of Telemedicine and eHealth 1995-2025, 2025.
ISBN: 978-952-65791-5-3 (pdf)
Podcasts
eHealth & Telemedicine Today – by STeHS
What’s happening in digital healthcare right now? In this podcast, STeHS brings you conversations on telemedicine, eHealth, and the evolving healthcare landscape—featuring voices from Finland and beyond.
Innovaatiot ja yrittäjyys suomalaisessa eHealthissa
This episode was recorded live at the eHealth2025 Conference, part of the 30th anniversary of the Finnish Society of Telemedicine and eHealth (STeHS). Hosts of this podcast are Titta Venho and Anna Saranlinna.In this discussion, Kalevi Virta, CEO of eWell Oy, and Arto Holopainen, Innovation Director at the City of Kuopio, share their perspectives on the development of the Finnish eHealth ecosystem, with a particular focus on innovation, entrepreneurship, and collaboration.The conversation explores how digital health has evolved in Finland over the past decades, highlighting key milestones such as mobile technologies, national digital health services, and international collaboration. The speakers reflect on the opportunities and challenges faced by startups and innovators in the health technology sector, including funding, regulation, and access to real-world testing environments.The episode also discusses the role of cities, ecosystems, and collaborative networks in supporting innovation, as well as the importance of early user engagement and cross-sector partnerships. Looking ahead, the discussion touches on future trends such as artificial intelligence, data-driven services, and the increasing demand for sustainable and scalable digital health solutions.Finally, the guests share practical advice for entrepreneurs and emphasize the need for stronger strategic leadership, long-term investment, and continued cooperation between public and private sectors to drive meaningful impact in healthcare.Note: This episode is in Finnish.Full transcript is available in https://www.telemedicine.fi/julkaisut/
Vaikuttavuus digitaalisissa terveyspalveluissa
This episode was recorded live at the eHealth2025 Conference, part of the 30th anniversary of the Finnish Society of Telemedicine and eHealth (STeHS). Hosts of this podcast are Titta Venho and Anna Saranlinna.In this discussion, Mika Perttu, Director of Digital Transformation at the City of Helsinki’s Social, Health and Rescue Division, and Minna Saranpää, Customer Manager and Social and Healthcare Specialist at Vivago Oy, explore the topic of impact and effectiveness in digital health and care services.As digitalisation continues to reshape how healthcare services are delivered, used, and evaluated, the conversation focuses on how to ensure that digital solutions truly create value for patients, professionals, and society. The speakers discuss how effectiveness can be defined, measured, and integrated into service development and decision-making.The episode highlights practical examples from both public and private sectors, addressing challenges such as fragmented systems, limited resources, and the need for better data-driven leadership. It also explores the future role of digital tools, including artificial intelligence and remote care, in improving outcomes and enabling more proactive and personalised healthcare services.Note: This episode is in Finnish.Full transcript is available: https://www.telemedicine.fi/julkaisut/
Women around the world in health care digitalisation
This episode was recorded live at the eHealth2025 Conference, part of the 30th anniversary of the Finnish Society of Telemedicine and eHealth (STeHS). Hosts of this podcast are Titta Venho and Anna Saranlinna.In this discussion, Dr Michelle Griffith, President of ISfTeH, a physician specializing in internal, lifestyle, and integrative medicine with over 30 years of clinical experience, and Professor Pirkko Kouri, Vice President of ISfTeH and a Finnish expert in health informatics and digital health education, explore the theme Women Around the World in Healthcare Digitalisation.Together, they reflect on how gender shapes the development, leadership, and use of digital health services across different cultural and global contexts. The conversation highlights both the challenges women face in technology-driven environments and the critical role they play in designing more inclusive, holistic healthcare solutions.The episode also offers insights into international collaboration, leadership experiences, and practical advice for women aiming to make an impact in the rapidly evolving field of telemedicine and eHealth.Full transcript will be available in: https://www.telemedicine.fi/julkaisut/
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Conference publications:
- XXXI Kansallinen ja kansainvälinen Telelääketieteen ja eHealth konferenssi, #eHealth2026: Effective digital solutions in health care and social welfare services, 2026, ISBN 978-952-65791-4-6 (PDF)
- XXX Kansallinen telelääketieteen ja eHealth seminaari, #eHealth2025: Strengthening Interoperability and Equality in Digital Health with Nordic Innovations, 2025, ISBN 978-952-65791-3-9 (PDF)
- XXIX National Seminar on Telemedicine and eHealth, #eHealth2024: From Research to Impact on Digital Health and Welfare Services, 2024, ISBN 978-952-69224-9-2 (PDF)
- XXVIII National Telemedicine and eHealth Seminar, #eHealth2023: Human oriented approach in eHealth and digital services, 2023, ISBN 978-952-69224-8-5 (pdf)
- XXVII National Telemedicine and eHealth Seminar, #eHealth2022: Digital Health – from Research to Applied Solutions, 2022, ISBN 978-952-69224-6-1 (PDF)
- XXVI National Telemedicine and eHealth Seminar, #eHealth2021: eHealth in a Lifecycle, 2021, ISBN: 978-952-69224-4-7 (pdf)
- XXV National Telemedicine and eHealth Seminar, eHealth2020: From Dream to Reality, 2020, ISBN: 978-952-69224-2-3 (pdf)
- XXIV National Telemedicine and eHealth Seminar, eHealth2019: Data-Driven Health, 2019, ISBN: 978-952-68112-9-1 (pdf)
- XXII National Telemedicine and eHealth Seminar, eHealth2018: Health communities facing cyber transformation, 2018, ISBN: 978-952-68112-8-4 (pdf)
- XXII National Telemedicine and eHealth Seminar, Win-Win-Win, for citizens, professionals and society, 2017, ISBN: 978-952-68112-6-0 (pdf)
- XXI National Telemedicine and eHealth Seminar, Nordic eHealth2016 Culture of experimentation and digitalisation, 2016, ISBN: 978-952-68112-4-6 (pdf)
- XX National Telemedicine and eHealth Seminar, eHealth, an engine for change, 2015, ISBN: 978-952-68112-2-2 (pdf)
- XIX National Telemedicine and eHealth Seminar, Towards effective eHealth, 2014, ISBN: 978-952-67213-9-2 (pdf)
- XVIII Kansallinen telelääketieteen ja eHealth seminaari: Teknologiatalkoilla parempiin hoitotuloksiin, 2013, ISBN: 978-952-67213-8-5 (pdf)
- XVII Kansallinen telelääketieteen ja eHealth seminaari: Tietoa tarpeeseen, 2012, ISBN: 978-952-67213-6-1 (pdf)
- XVI Kansallinen telelääketieteen ja eHealth seminaari: Maalta maailmalle – Aluemalli terveyspalveluiden kehittämisessä, 2011, ISBN: 978-952-67213-4-7 (pdf)
- XV Kansallinen telelääketieteen ja eHealth seminaari: Katse yli rajojen, 2010, ISBN: 978-952-67213-2-3 (pdf)
- XIV Kansallinen telelääketieteen ja eHealth seminaari: Terveyttä verkosta ja verkostosta, 2009, ISBN: 978-952-67213-0-9 (pdf)
- XIII Kansallinen telelääketieteen ja eHealth seminaari: e-Health kansalaisen palveluksessa, 2008 (pdf)